Support

Questions, problems or ideas? Write to us — we usually answer within two working days.

Please include your device (e.g. Google TV, iPhone), the app version (Settings → About) and what happened. Never send your provider password.

Koi has no channels — where do I get them?

Koi is a player only. You need an Xtream Codes account (server address, user name and password) from your own IPTV provider. Koi does not sell, provide or recommend content.

A channel or film won't play

Try another channel first; if only some fail, the provider's stream may be down. In Settings, turn on Use HLS (.m3u8) — some providers only allow that. Some film formats or sound tracks are not supported by every device.

The list is old or empty

Use the refresh button next to Live TV, Movies or Series on the home screen. Big lists can take a few minutes the first time.

I forgot my parental PIN

Remove the account in Settings and add it again; the PIN and locks are reset with it.

Privacy

Koi has no account with us and sends nothing to us. See the privacy policy.